Patient’s satisfaction plays an exigent factor in evaluating the healthcare services of a hospital. Because we can get a clear-cut idea of what the patients’ needs and wants, and get the opinion of improving the healthcare services to be beneficial for the hospital management as well as to the nation. The purpose of this research work is to measure the patient’s satisfaction attending at OPD between 15th June 2019 to 30thJune 2019 in a territorial hospital named Khwaja Yunus Ali Medical College and Hospital, Enayetpur, Sirajganj, Bangladesh. Both the close and open-ended pre-structured questionnaire was designed for the purpose of collecting data. A total 52 randomly selected patients were included as a sample to judge the perceptions regarding health care, diagnostic, nursing, and registration services, and care from the attending physicians. The majority of patients were found to be satisfied with hospital services except registration and nursing services. The availability of specialized and skilled doctors, the cleanliness of hospital clinics and surroundings, and using high - tech diagnostic machines to identify the disease were the main reasons for choosing this hospital. It is suggested that by frequently monitoring the performance of registration staff and nurse team through introducing reward and/or incentive schemes to the efficient and giving punishment to the inefficient ones, the hospital authorities can minimize the dissatisfaction of the patients. The hospital management should conduct a regular survey to evaluate the quality control of their services.
Keywords: KYAMCH, OPD, Patient satisfaction, Health care service& Quality indicators.
31-Aug-2024
